In today’s hustle-and-bustle business world, good communication is everything. For small businesses, having a phone system is key to keeping up with growth and making sure customers have a smooth experience. Honestly, these systems can cut long-distance call costs by 2 to 5 times. It is a significant number for small businesses.
Thanks to all the disruptive tech of business phone systems, even small businesses can access features that were once reserved for the big players only.
Here, we explore the top business phone systems so you can choose the best one for your business.
Top 5 Best VIoP Services for Small Businesses
Investing in these business phone services will instantly improve your quality of service!
1. Dialpad
Pricing: $27 user/month (standard) and $35 user/month (pro).
We love it because:
- Lets you take your business number wherever you go.
- Offers multiple ways to communicate—voice calls, video chats, SMS, and even live chat.
- Gives you real-time transcriptions, actionable insights, and automation to keep things running smoothly.
2. 8×8
Pricing: Starting from $28 per user monthly.
We love it because:
- You can have HD video calls with up to 500 people—perfect for big team hangouts and meetings.
- Send and get instant messages from your team, and set up chat rooms to keep the convo flowing.
- AI-powered insights and seamless integrations with tools like Salesforce, Microsoft Teams, Google Workspace, and Slack.
3. Zoom
Pricing: Free for basic use, $13.32 /month/user (pro), and $18.32 /month/user (Business)
We love it because:
- Can conduct virtual meetings with up to 1,000 participants.
- Screen sharing, virtual background, and recording features.
- Poll, QnA, live transcription, and AI-powered features.
4. Intermedia Unite
Pricing: Starting from $22.99 per user/per month
We love it because:
- Provides over 90 enterprise-grade calling features.
- Video conferencing capabilities and secure file synchronization.
- Easy to scale as the business grows.
5. Ring Central
Pricing: $30 /user/month (core), $35 /user/month (advanced), $45 /user/month (advanced)
We love it because:
- Non-stop meetings with awesome HD audio and video.
- Easily share your screen and get creative with whiteboarding.
- Stay secure with end-to-end encryption and password protection.
Why Your Small Business Needs a Robust Phone System
Before exploring the top choices, let’s first understand why having a strong phone system is crucial for a business’s success:
- Scalability: They adapt to your business needs, making it easy to add or remove lines as your team grows or changes.
- Save Big: Cut down on communication costs with modern phone systems that use VoIP tech to keep your bills low.
- Professionalism: With features like call forwarding, voicemail, and auto-attendants, your biz stays ahead of the market.
- Better Customer Service: These slick tools make it super easy to reach your customers with fast, spot-on answers every single time.
How to Choose the Right Phone System for Your Business
When selecting a phone system, consider the following factors:
- Budget: Make sure it’s affordable now and can grow with you down the road.
- Features: Look for the tools that actually help your business run smoothly.
- Simplicity: Choose a system that’s easy to use, something that you don’t need to do a crash course for.
- Customer Support: Go with a provider with a top-notch customer service rep who has your back when you need it.
Conclusion:
Selecting a phone system may come with the desire to only consider the aspect of being in touch with someone, yeah? Well, like keeping in touch is one concern, but it is equally if not more important to ensure it aids in the provision of excellent service to the customer.
That’s what keeps the business rolling smoothly for the long haul. Adding a hosted call center to your small business can seriously boost your profits and productivity.